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Privacy Policy

Last Updated: January 12, 2026

हम आपके भरोसे को कभी निराश नहीं करेंगे।

At Aashray, protecting your privacy and trust is our sacred promise. As a digital concierge service for senior citizens in Siliguri, we handle sensitive family information with the utmost care and responsibility.

1. Information We Collect

We only collect what we need to serve you better:

  • Senior's basic details (name, age, address, medical needs)

  • Family contact info (WhatsApp, phone, email)

  • Service requests (medicines, appointments, shopping lists)

  • Transaction details (what was ordered, when, from where)

We NEVER ask for or store:

  • Bank details, passwords, OTPs, or financial credentials

  • Government ID proofs or Aadhaar numbers

2. How We Use Third-Party Partners

Aashray acts as your trusted coordinator, not a direct service provider:

  • Medicines: We connect with local pharmacies (MedPlus, Apollo)

  • Cabs: Trusted drivers via Uber/Ola/Uber-local services

  • Groceries: Blinkit, BigBasket, local kirana partners

  • Appointments: Direct calls to hospitals/clinics

Your information stays secure:

  • We share only what's needed for that specific task (elder's name + address + medicine list)

  • Third parties have no access to your full profile or conversation history

  • All partners follow strict Siliguri data protection standards

3. Your Data, Your Control

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✅ WhatsApp chat history - You own it completely ✅ Service records - Available to you anytime ✅ Can request deletion anytime - We'll remove everything ✅ No data selling - EVER. Not to marketers, not to anyone

4. Our Security Promise

  • End-to-end WhatsApp encryption protects all conversations

  • No cloud storage of sensitive medical/shopping details

  • Local Siliguri servers – your data never leaves West Bengal

  • Family access only – Adult children control all permissions

5. Children & Elders Protection

We strictly follow COPPA standards and Indian IT Act guidelines:

  • No marketing to minors under 13

  • Elder consent obtained before any medical coordination

  • Family member always copied on critical updates

6. Your Rights

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• View your data anytime • Download service history • Request complete deletion • Update preferences instantly • Stop service immediately

Contact Us

Privacy concerns? WhatsApp us immediately.
Ansh Arya, Founder will personally address every query within 24-48 hours.

Aashray – Where trust meets technology. हम आपके साथ हैं.

This privacy policy complies with India's DPDP Act 2023 and global best practices for senior care services.

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